Refund policy

RETURN & REFUND POLICY

Last Updated: September 2026

At COTTON CURL LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product and receive a refund in accordance with the terms below.

This Return and Refund Policy applies to purchases made through our online store and shipped within the United States.

1. RETURN PERIOD

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Not show signs of use, damage, washing, installation, or alteration.

• Include the original packaging, accessories, manuals, tags, and other included materials when applicable.

• Include reasonable proof of purchase, such as your order number or order confirmation.

Products that do not meet these conditions may be refused or may qualify only for a partial refund.

2. ITEMS THAT CANNOT BE RETURNED

Certain products may not be eligible for return, including:

• Products marked as final sale.

• Clearance or liquidation items when identified as non-returnable.

• Personalized or customized products.

• Products that have been used, installed, modified, or damaged after delivery.

• Products missing essential parts or accessories due to customer use.

• Products returned after the 30-day return period.

If a product has specific return restrictions, those restrictions will be stated on the applicable product page or at checkout.

3. HOW TO REQUEST A RETURN

Before sending any product back, please contact our customer service team.

Please provide:

• Your full name.

• Order number.

• Product name.

• Reason for the return.

• Photos or videos, if the product is damaged, defective, or incorrect.

Do not send a return package before receiving return instructions from us.

Once your return request has been reviewed and approved, we will provide the appropriate return instructions and return address.

4. RETURN SHIPPING COSTS

For returns caused by a change of mind, ordering the wrong product, incorrect size, or other reasons not caused by COTTON CURL LLC, the customer is responsible for the return shipping cost.

For products that are:

• Damaged during delivery.

• Defective.

• Incorrectly shipped.

• Significantly different from the product ordered.

COTTON CURL LLC will review the situation and, when confirmed, may provide a return shipping label or reimburse reasonable return shipping costs.

5. DAMAGED OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible and provide photographs showing:

• The product.

• The damage or defect.

• The packaging.

• The shipping label.

We may request additional information to determine the appropriate resolution.

Depending on the circumstances, we may offer:

• A replacement.

• A replacement part.

• A return and full refund.

• A partial refund.

• Another reasonable solution.

You should not dispose of a damaged product or its original packaging until we have completed our review.

6. REFUNDS

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.

As a general guideline, refunds are normally processed within 5–10 business days after the returned product has been received and approved.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

7. SHIPPING CHARGES

Original shipping charges are generally non-refundable when a customer returns an item because of a change of mind or another reason unrelated to an error on our part.

If the return is caused by an incorrect shipment, defective product, or confirmed damage that occurred before delivery, we will review the order and determine the appropriate refund of applicable shipping costs.

8. PARTIAL REFUNDS

In certain circumstances, only a partial refund may be issued.

This may apply when:

• A returned product shows signs of use.

• The product is damaged after delivery.

• Original components or accessories are missing.

• The product or packaging has been materially altered.

• The product has decreased in value because of handling beyond what is reasonably necessary to inspect it.

The amount of any partial refund will depend on the condition of the returned product.

9. ORDER CANCELLATION

You may contact us to request cancellation of an order before the order has been processed or shipped.

Once an order has been shipped, it generally cannot be cancelled and may instead need to be returned in accordance with this Return and Refund Policy.

If we are unable to fulfill an order within the shipping timeframe stated at the time of purchase, we will provide an appropriate update and, where required, give you the option to agree to the delay or cancel the affected order for a refund.

10. EXCHANGES

We may offer exchanges depending on product availability.

If you would like to exchange an item, please contact us before returning the product.

If the requested replacement is unavailable, we may instead issue a refund in accordance with this policy.

11. LOST OR DAMAGED RETURNS

Customers are responsible for properly packaging returned products.

We recommend using a shipping service that provides tracking information and, when appropriate, shipping insurance.

COTTON CURL LLC is not responsible for a return package that is lost or damaged while being shipped back to us when the customer is responsible for arranging the return shipment.

12. REFUNDS FOR UNDELIVERED ORDERS

If an order cannot be delivered because of an error attributable to COTTON CURL LLC, or if an order is cancelled under circumstances requiring a refund, we will review the order and issue the applicable refund.

If an order is delayed beyond the promised shipping timeframe, applicable U.S. requirements may require us to provide the customer with an option to accept the delay or cancel the order for a refund.

13. SALE AND PROMOTIONAL ITEMS

Unless otherwise stated on the product page, sale and promotional items may be eligible for return under the same terms as regular-priced products.

Certain clearance, final-sale, or specially discounted products may be non-returnable. Any applicable restriction will be disclosed before purchase.

14. STORE CREDIT

In certain circumstances, we may offer store credit instead of a refund.

If store credit is offered as an alternative to a refund, the applicable amount and terms will be communicated to the customer before the credit is issued.

15. RETURN ADDRESS

For security and processing purposes, customers should not send returns to an address without receiving return instructions first.

The applicable return address will be provided after your return request has been reviewed and approved.

Our company and registered office information is:

COTTON CURL LLC

409 S 6th St
Clinton, MO 64735
United States

Please note that the registered office address should not be assumed to be a product return warehouse unless we specifically provide it as the return address for your order.

16. CONTACT US

If you have any questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact our customer service team.

When contacting us about an order, please include your order number so that we can assist you more quickly.

COTTON CURL LLC

409 S 6th St
Clinton, MO 64735
United States