Shipping policy

SHIPPING POLICY

Last Updated: September 2026

COTTON CURL LLC is committed to providing a reliable and convenient shipping experience for our customers.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our online store.

This policy applies to orders shipped within the United States.

1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed during weekends or holidays will generally begin processing on the next business day.

During periods of high order volume, promotions, holidays, or unexpected operational circumstances, processing may take additional time.

Once your order has been shipped, you will receive shipping information when tracking is available.

2. SHIPPING METHODS

We may use different shipping carriers and shipping services depending on the product, destination, package size, weight, and availability.

Available shipping options and applicable shipping charges will be displayed during checkout when available.

Shipping services may include standard or other available delivery methods provided by our shipping partners.

3. ESTIMATED DELIVERY TIME

For most U.S. orders, the estimated delivery time is generally:

Processing Time:
1–3 business days

Transit Time:
Approximately 3–7 business days

Estimated Total Delivery Time:
Approximately 4–10 business days

Delivery times are estimates only and are not guaranteed unless a specific guaranteed delivery service has been expressly stated at checkout.

Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, product availability, and other circumstances outside our reasonable control.

4. SHIPPING COSTS

Shipping costs may vary depending on:

• The product purchased.

• Order size and weight.

• Shipping destination.

• Shipping method selected.

• Current shipping promotions.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

5. TRACKING INFORMATION

When tracking information is available, it may be provided to you after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the shipping label has been created.

Tracking information may not immediately show movement after shipment.

Once a package has been handed over to the shipping carrier, delivery updates and estimated delivery dates are generally controlled by the carrier.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Full name.

• Street address.

• Apartment, suite, or unit number, when applicable.

• City.

• State.

• ZIP code.

If you provide an incorrect or incomplete shipping address and the package cannot be delivered, additional shipping charges may apply if the package needs to be reshipped.

If you notice an incorrect shipping address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

7. DELIVERY ATTEMPTS

The shipping carrier may make one or more delivery attempts depending on the carrier's policies and the destination.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or other delivery conditions prevent successful delivery, the carrier may return the package or hold it at a designated location.

Customers should monitor tracking information and follow any instructions provided by the shipping carrier.

8. DELAYED SHIPMENTS

Although we make reasonable efforts to process and ship orders within the stated timeframes, delivery delays may occur.

Possible causes of delays include:

• Severe weather.

• Natural disasters.

• Carrier delays.

• Holidays and periods of high shipping volume.

• Incorrect or incomplete shipping information.

• Customs or governmental requirements when applicable.

• Transportation disruptions.

• Other circumstances beyond our reasonable control.

If an order is delayed beyond the applicable promised shipping timeframe, we will provide an appropriate update and, where required by applicable law, provide the customer with the applicable options regarding the delayed order.

9. LOST OR STOLEN PACKAGES

If tracking information indicates that a package has been delivered but you cannot locate it, please first check:

• Your front door or delivery area.

• Mailroom or package room.

• Garage or other designated delivery locations.

• With household members or neighbors.

• With the applicable shipping carrier.

If you still cannot locate the package, please contact us and provide your order number and tracking information.

We will review the situation and may work with the shipping carrier to investigate the delivery.

COTTON CURL LLC is not responsible for packages confirmed as delivered to the shipping address provided by the customer, except where otherwise required by applicable law.

10. DAMAGED PACKAGES

Please inspect your package as soon as it arrives.

If your order appears damaged during transportation, please take photographs of:

• The shipping package.

• The shipping label.

• The damaged product.

• Any visible damage to the packaging.

Contact us as soon as possible so that we can review the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, replacement parts, refund, or another appropriate solution.

11. INCORRECT OR MISSING ITEMS

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide:

• Your order number.

• The product you ordered.

• The product you received, if applicable.

• Photos of the product and shipping package when appropriate.

We will review the order and, when the issue is confirmed, work with you to provide an appropriate resolution.

12. MULTIPLE-PRODUCT ORDERS

If an order contains multiple products, the products may be shipped separately depending on product availability, warehouse processing, package size, or shipping arrangements.

You may receive more than one package and, where available, more than one tracking number.

You will not necessarily receive all products in the same shipment.

13. PRE-ORDER OR DELAYED PRODUCTS

If a product is identified as a pre-order or has a specific estimated shipping date on the product page, the order may be processed according to the stated timeframe.

If the estimated shipping timeframe changes materially, we may provide an appropriate update.

Applicable cancellation and refund rights will be handled in accordance with our Return & Refund Policy and applicable law.

14. SHIPPING RESTRICTIONS

We currently focus on shipping products to customers within the United States.

Certain products may have shipping restrictions because of their size, weight, destination, carrier requirements, or other applicable restrictions.

If an order cannot reasonably be shipped to the selected destination, we may contact you to discuss available options or provide an applicable refund.

15. SHIPPING AND DELIVERY ESTIMATES

All delivery estimates shown on our website are provided for informational purposes.

A shipping estimate does not constitute a guarantee of a specific delivery date unless expressly stated otherwise.

COTTON CURL LLC is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, natural disasters, government actions, or other unexpected events.

16. ORDER CANCELLATION DUE TO SHIPPING DELAYS

If we are unable to fulfill an order within the shipping timeframe promised at the time of purchase, applicable U.S. requirements may require us to provide the customer with an option to agree to the delay or cancel the order for a refund.

Any cancellation and refund will be handled in accordance with applicable law and our Return & Refund Policy.

17. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in our shipping operations, carriers, services, or applicable legal requirements.

The most current version of this policy will be posted on this page.

The "Last Updated" date at the top of this policy indicates when the policy was most recently revised.

18. CONTACT US

If you have any questions regarding shipping, delivery, tracking, delayed orders, damaged packages, or other shipping-related matters, please contact our customer service team through the contact information provided on our website.

When contacting us regarding an order, please include your order number so that we can assist you more efficiently.

COTTON CURL LLC

409 S 6th St
Clinton, MO 64735
United States